Refund policy

Our promise
We want you to be happy with what you buy from HC GamerLife. If something isn't right, please talk to us first. Email dennis@hcgamerlife.com with your name, email, address, phone number and order number, and tell us what's going on. In most cases we can fix the problem or send you a replacement. If that still doesn't make you happy, we'll give you a refund.

HCG1 Pro Gaming Headset: 2-year no-questions-asked guarantee
The HCG1 Pro comes with a 2-year no-questions-asked guarantee. For the HCG1 Pro, this guarantee comes first and overrides the standard return terms below. That means the 30-day window and the unused, original-packaging requirements don't limit your guarantee. Just email us and tell us what's going on. We'll first try to fix it or send you a replacement, and if you're still not happy, we'll refund you. No need to argue your case.

Standard returns (all other items)
You can return other items within 30 days of delivery. To be eligible, the item must be unused and in the same condition you received it, complete with all parts and in its original packaging. We need a receipt or proof of purchase to complete your return. Please don't send your purchase back to the manufacturer.

Some items can't be returned: perishable goods (such as food, flowers, newspapers or magazines), intimate or sanitary goods, hazardous materials, flammable liquids or gases, gift cards, downloadable software products, and some health and personal care items.

In some cases we can only give a partial refund, for example when an item:
• is not in its original condition, or is damaged or missing parts for reasons that aren't our fault
• is opened software, a video game, or other opened media
• is returned more than 30 days after delivery

How to send a return
Email dennis@hcgamerlife.com first so we know it's coming, then mail your item to:
Denada LLC, 12531 ne 23rd place, C5, Bellevue WA 98005, United States

Return shipping
You pay the shipping cost to return an item, and that cost isn't refundable. If you get a refund, the cost of return shipping will be deducted from it. The exception: if the item is defective or we made a mistake (for example, we sent the wrong item), we cover the return shipping.

If you're shipping an item worth over $75, consider using a trackable shipping service or buying shipping insurance. We can't guarantee that we'll receive your returned item.

Refunds
Once we receive and inspect your return, we'll email you to confirm we got it and let you know whether your refund is approved. If it's approved, your refund will be processed and credited automatically to your credit card or original payment method, within a certain amount of days.

Late or missing refunds
If you haven't received your refund yet, first check your bank account again. Then contact your credit card company, because it can take some time before a refund is officially posted. Next, contact your bank, as there's often some processing time before a refund is posted. If you've done all this and still haven't received your refund, please contact us at dennis@hcgamerlife.com.

Replacements
If your item arrives defective or damaged, email dennis@hcgamerlife.com and we'll replace it with the same item. Depending on where you live, the time it takes for your replacement to reach you may vary.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once we receive the returned item, we'll mail you a gift certificate. If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we'll send the refund to the gift giver, and they will find out about your return.